We accept items returned within 21 days of their original shipment date, as long as the item is in the same as original condition. Once we authorise your return request you will be eligible for a full refund or store credit. Shipping and handling will not be refunded.
Returned items should be posted to the following address:
ML Productions Ltd
13/F Cheung Yick Industrial Building
12 On Yip Street
All sale items are final and cannot be returned or exchanged.
International Delivery Time
Orders placed after 9:00 am Monday to Friday (Hong Kong time) will be processed the next business day. Please allow extra time for your order to be processed during public holidays and busy periods.
If you do not receive a tracking confirmation after 5 business days from the day you completed your payment, please kindly contact our customer service representatives at firstname.lastname@example.org for more information.
Import Taxes & Duties
Please be advised that import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the regarding destination. Payment of these charges and taxes is the responsibility of the recipient and will not be covered by 1800-paradise.
Customs & Regulations
Customers should check local postal regulations for restricted items, as 1800-paradise cannot be held liable for any items that are not accepted into the regarding country.